SHIPPING POLICY

Order processing times vary depending upon the item(s) ordered and the time of year. I usually start your order within a day or 2 of receiving it and aim to have it ready for shipping in around 3-7 business days. I will always message you and keep you up-to-date with progress. ***Your order may take longer to process during busy Holiday Seasons - please pop me a message before you order if you require something for a specific date - thank you.***


Shipping prices are quoted as USPS first Class Mail - Upgrades are available

Please ask if you are unsure of cost or shipping destination.

International shipping is available - please contact me for accurate shipping costs - thank you. Any import taxes are the responsibility of the buyer.

I will contact you when I have shipped your order so you can sit by the window and wait for postie.

If you need something for a certain date, please let me know so I can make sure I can get it done in plenty of time 

Please ensure that your address is entered correctly, unfortunately, if it isn't and your item has been shipped, there is nothing I can do.

Please ask if you have any questions.

Thank you.

REFUND POLICY

I want you to be happy with your order; if you are not, please contact me within 48 hours of receipt so we can discuss how to resolve any issues you may have.

In the case of personalized items, please check your required details carefully as I will use the exact details you give on your item. Any errors cannot be rectified after item has dispatched.

If I do make a mistake,  (although I strive for perfection, I am human) please get in touch so I can rectify it for you.

ADDITIONAL INFORMATION

The vast majority of my items are handmade to order; this ensures they are especially made just for you.

Turnaround time will vary depending upon the amount of orders I have and which item(s) you order, taking between 3-10 days. However, if you need something for a specific date, please let me know and I will do everything I can to fulfill your wishes.

If you have any special requests for colours, designs, fabrics, materials, specific items, please ask and we can work together to produce just what you need.

As each item is uniquely handcrafted, there may be a slight variation from the image shown.

The colour you see on your screen may not be an exact match to the colour of the item you receive; where possible I will photograph items in natural lighting and describe as accurately as I can.

Please note that many of my products are made from wood. Wood is a product of nature; it will have knots, grain, lines and may develop cracks over time. This is due to variations in temperature and humidity - it is just nature responding to the environment in which it is stored as it would to seasons and changes in weather.

My leather products are of the highest quality and all leather is sourced in the USA; leather is an organic product and will change in appearance and pliability over time depending upon its environmental conditions. As with all leather products, prolonged exposure to excessive heat or moisture is best avoided.



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The material on this website (including without limitation the text, artwork, photographs, images) is owned by Maxine Walton at bellesheartsncrafts
The copyright and other intellectual property rights and all materials are reserved.